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Customer Service


We offer maintenance of account information, processing of claims or investigations, processing of payments or service changes, fraud detention and prevention.

Technical Support


Proficient agents skilled to provide trouble shooting, internet service problems, product activation, warranty or post warranty support, onsite repair appointment…

Live Chat


We offer the option to communicate with customers in real time; we process the written communications made through its website to be resolved in a…

Sales & Telemarket


We provide assistance with acquisition sales, order taking and fulfillment, lead generation, product information request, subscription renewals, up sell and cross…

Our Company

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Why Choose Call Master Solutions?

Our Mission

“To become the most sought after near shore call center in the region, providing the highest standard of service and client satisfaction. To give our clients a competitive advantage with excellent management, support staff, technology and communication. We aim to make long lasting business relationships that stand the test of time.”


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Dedicated to Serving you

Why Belize?

Here are some of the top reasons Belize might be the perfect location to facilitate your needs.

Time Zone Advantage
100%
Cultural Affinity
100%
Adaptive Workforce
100%
Business Environment
100%
Telecom Infrastructure
100%
Dynamic Workforce Options
100%

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110

Projects

Our Expertise

Call Center Performance

Quality Control

Quality Control

Our QA agents are experts at listening to calls, finding trends,
utilizing tools and putting corrective measures in place.

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Team Leadership

Team Leadership

People who can motivate, inspire and lead by example. We have ongoing leadership training and stick to our core values.

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Work from home

Work from home

We know how to manage, communicate, supervise and perform with a team that works remotely from home.

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Onboarding

Onboarding

With our advanced vetting and interview process we are able to not only find the right people but also retain them for long term successful employment.

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Training

Training

We train remotely or in office. We have virtual classroom sessions and hold daily one-one video conferencing for training, coaching and meetings for our at home agents.

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Ready to talk Business?

Leave us a message and our team will review and get back to you as soon as possible.

100

Client Successes

6

Countries

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