About Us

Our Company

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What is Call Master Solutions?

Our Mission

“To become the most sought after near shore call center in the region, providing the highest standard of service and client satisfaction. To give our clients a competitive advantage with excellent management, support staff, technology and communication. We aim to make long lasting business relationships that stand the test of time.”

Driving Force

Our Expert Team

Some of the individuals that make Call Master Solutions such a great team.

Our Expertise

Call Center Performance

Quality Control

Our QA agents are experts at listening to calls, finding trends,
utilizing tools and putting corrective measures in place.

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Team Leadership

People who can motivate, inspire and lead by example. We have ongoing leadership training and stick to our core values.

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Work from home

We know how to manage, communicate, supervise and perform with a team that works remotely from home.

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Onboarding

With our advanced vetting and interview process we are able to not only find the right people but also retain them for long term successful employment.

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Training

We train remotely or in office. We have virtual classroom sessions and hold daily one-one video conferencing for training, coaching and meetings for our at home agents.

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